About the Role :

The ERP Lead ensures the stable operation, support, and continuous improvement of the ERP system. The role manages user support, coordinates with external partners, and ensures system reliability and effective service delivery. It is also responsible for maintaining the accuracy and integrity of data and reporting in Sage X3 in collaboration with business users.

Main Accountabilities

X3 & Crystal report Management

• Ensure proper running of X3 services
• Provide support to SAGE X3 ERP users
• Produce enhancement to existing SAGE X3 ERP as per user requirement
• Update, design and build Crystal reports
• Follow releases and implement new X3 features if required
• Contribute to deploy Sage X3 Add-On

End users support

• Provide 1st and 2nd level contact and convey resolutions to issues
• Escalate unresolved queries to the next level of support
• Correct bugs reported
• Provide system training to new users on client side
• Update users regularly on their issues
• Follow up with usersUpdate and create bartender labels
• Train IT staff to act as backup

Activity report

• Provide feedback and see problems through to resolution
• Produce activity reports
• Ensure proper recording, documentation and closure

Qualifications & Experience

• Diploma in Information Technology
• 2-3 years of experience in X3 ERP and Crystal Report is a must
• Data / Reporting  

Skills & Attributes

• Good communication skills
• Problem solver
• Strong Business Analysis acumenAbility to write reports and manual proceduresAbility to learn quickly
• Comfortable working on own initiative and as part of project team

How to Apply

Interested employees are encouraged to submit their applications by 30/11/2026
Please include:

• An updated resume

Submit your application by e-mail to Dominique Aza: [email protected] with ‘ERP Lead’ as e-mail subject.